I would recommend that if people want quality knives, they should purchase them from a manufacturer that actually guarantees their product and will replace defective items - such as Wüsthof or Cutco.If you're looking for ways to save time in the kitchen, you might be amazed at how much help the right food chopper can be. And $45/year is too high a price to own a chef's knife. I conclude that Pampered Chef doesn't care about its products, once they're sold and in customers' hands. I contacted the company through their web portal 10 days ago, and have never heard back from them (even though the inquiry page says they'll respond in two days). We hadn't had occasion to use it too much, but a week and a half ago the entire blade snapped off, an inch from the handle, while cutting slices of WATERMELON (not the sort of thing you would expect to break a knife). Original review: We paid $90 for a Pampered Chef chef's knife two years ago. They eventually contacted us and (recognizing that the product broke due to a manufacturing flaw) replaced it. I posted on their FB page and sent an e-inquiry through their website. Update: Company fixed the issue and I have been provided with product replacement. I will never by there product again I will try Princes House going forward This is poor customer service is really not fair that I have been such a good client for so many years and they could not do anything for me when their own website was having problems that result in this mistake that I have to pay for. Yesterday I notice that I got charged $52 I contact the website and the Consultant that try to help me and I also call the *******2433 and a very nice guy who answer me after I explained, he put me on hold and when he come back he told me he tried to get an exception because some were somehow I was charged an expedite shipping and yes the product is arriving tomorrow but I have no rush for it, It all.īut they say no, is nothing they can do for me. Two days ago I order a can opener($25) online through a consultant friend and the page have multiple errors where I have to start the order three different times before it went through. I have a few thousand dollars in this product that I had purchased over the years, I have host multiple parties and purchase from multiple consultants. I have only included images for items I still have. After the second time, they said they would not replace it again! They did not back their product the way I was led to believe they would.
#Pampered chef chopper review cracked
When I notified the company, they said they had redesigned the piece to be more sturdy but would not replace mine since it was past my warranty period even though they admitted the original design was flawed! With the stone baking dish I purchased, it cracked and they replaced it only to have the second one crack.
With the original cake icing piece I purchased, the clear part did not screw on enough for it to stay secure. The plastic eventually breaks where it is secured onto the main chopping part. With the food chopper, the clear plastic attachment is not durable enough to withstand long-term use. All of the spatulas I purchased ended up with cracks in the rubber parts. You are a brand I did admire, but the behavior of your own consultant as I have shown is truly disgusting and disappointing.Īfter purchasing many Pampered Chef products, I have determined that the quality of the products is not good and the items are overpriced.
I know my consulting company would frown upon this behavior and the fact the Pampered Chef allows someone who is dishonest to use their name and act this way with such poor and dishonest business ethics is such a shame. While my business transaction may not interest you, she is clearly using your name in her disgusting responses and actions, thus making your brand look quite bad. Because I wouldn't do a service for her that I do not offer, she then decided to write FALSE feedback then proceeded to talk quite rudely letting me know she was leaving bad feedback for not giving her what she wanted (in a sense, you can read the message for yourself to see) I have sent them to your customer service and am happy to provide them to anyone interested. However, if you check in my video and attached screenshots, she downloaded the file, then proceeded to very rude because I am assuming she changed her mind. Susan made a purchase from my Etsy shop for a digital file. I am also an independent sales consultant for my own ventures and I know my company sure wouldn't allow the behavior that Pampered Chef is allowing from Susan Key. I also understand the importance of being honest.
I am a small business owner on Etsy, so I understand the importance of running a small business. I have to say, I am very disappointed with your seller, Susan Key, (all details have been sent to you via email)
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